Not sure what to expect? Let us break it down for you with our DISH internet review.
The Claim
DISH promises the best satellite TV and internet package in the industry, saying, “Not only do we have great internet available where you live, but we also have the best TV in the industry – all at a price the competition can’t touch.” On its internet performance specifically, DISH claims, “Connections are reliable, installation is professional, and customer support is available 24/7.”
Is it true?
Sort of. DISH’s internet performance is tough to gauge because your location will determine whether you’re connected with Frontier or Viasat. DISH claims that up to 100+ Mbps is available with these options, but again, that is entirely dependent on location. While Frontier offers DSL and fiber-optic service and claims to offer high speeds, reliable network, and the capability to support multiple devices, it is less available and less reliable depending on where you are located. For those in the right spot, it’s a great option. For more remote areas, Viasat’s satellite internet may be the best option. It may be slower than DSL or fiber, but Viasat’s unlimited rural internet data plans are a good deal. DISH’s internet partners scored high in our lists of the best high-speed internet providers and the best cheap internet service. DISH does have a reputable installation service. Customers are given a 75-minute window for when your technician will arrive, and you can track the exact time on DISH’s website. The provider’s customer support is indeed some of the best in the business, as well: Support is available 24/7, and DISH was the only internet provider to receive a five-star rating from J.D. Power in customer service.
Product Overview
Best for
People who require higher speeds (DISH via HughesNet) or higher data limits (DISH via Viasat)
Not for
High volume data users as well as users who prefer multiple HD or 4K streams
Customer Service
Internet service providers are some of the least-liked companies globally, and their customer satisfaction is notoriously low. Surprisingly, DISH bucks this trend. In 2019, J.D. Power awarded DISH Network the highest in overall customer satisfaction. And DISH Network reviews tend to be positive. But your experience with the internet customer service may be different since Frontier has some of the lowest scores in J.D. Power’s customer satisfaction study, and Viasat’s users are not particularly happy with their service either.
No overage fees
Both Frontier and Viasat offer unlimited data in their DISH Network plans. This is good news for those not wanting to get caught with an unexpected overage fee at the end of the month.
Possible Drawbacks
Slowing satellite speeds
In general, satellite speeds are slowing down significantly. In a 2016 study (the most recent available), the FCC collected nationwide information on internet service provider speeds. It found that satellite speeds over the past years took a huge hit, while almost all other internet service options remained flat. The report states that Viasat’s went down from 107% to 71%." The FCC concluded that this was the result of more homes using satellite internet, thus slowing down speeds nationwide.
The Competition
DISH vs Verizon 4G LTE
A cell carrier is an unlikely challenger to satellite or fixed internet. For those willing to get creative and opt for a hotspot, this is undoubtedly an option. Verizon leads the pack of 4G LTE providers, and, like satellite internet, its coverage can reach almost every corner of the country. Verizon offers two ways to use its 4G LTE service on non-mobile devices: You can designate your cell phone as a hotspot and tether your other devices to it (like gaming systems, tablets, and laptops), or you can buy a mobile hotspot from Verizon, which costs anywhere between $20 and $100. The benefit of this is that you won’t have to pay for the additional TV service that you would with DISH. Unfortunately, speeds and data limits for 4G Mobile Broadband providers are generally on the lower end. Verizon offers anywhere between 5 and 12 Mbps on its 4G LTE plan, slower than Frontier and roughly on par with Viasat. Users will find themselves feeling less frustrated opting for a more traditional internet option.
DISH vs Fixed wireless
Another popular option for homes in rural areas is fixed wireless internet, which beams data from an access point, like a mounted tower, to a reception device. These are usually small dishes or antennas installed on the outside of your home. The primary benefit to fixed wireless internet is that data caps tend to be much higher than with satellite internet, with many plans offering truly unlimited service. Activities like streaming HD video and online gaming tend to eat up the most data, so fixed wireless may be the best option for you if these are some of your primary activities. Speed is dependent on which internet partner you choose and where you are located. The speeds will vary, but overall, if Frontier is in a viable area for you, that seems to be the option with the fastest response and download speed. If you want to learn more about service options available, check out our article about the different types of internet connections.
The Bottom Line
With its slower speeds and data limits, satellite internet should really only be considered if you live in a rural area without broadband access. DISH is best for customers looking for a complete internet and TV package (since you can only access DISH’s satellite internet by bundling it with a TV package). Once the contract ends, the price will go up, and should you want to end your contract early; there are charges involved with doing so. While not ideal, this is on par with other internet providers: Both Viasat and Frontier require two-year minimum contracts. If Frontier is available in your area, we recommend it because of the significantly higher average download speeds they have over Viasat. Otherwise, their packages offer similar perks. Suppose you’re only after basic web browsing and occasional video streaming. In that case, you’re unlikely to be disappointed with DISH’s top-notch customer service ratings, fairly reliable speeds, and unique TV bundling options.
